Career Journey
Professional Experience
Four years of hands-on work across tech support, e-commerce operations, technical SEO, and customer-facing roles — every step sharpened a different skill.
Customer Support Associate (Amazon)
Jan 2026 — Apr 2026Ibex · Lahore, Pakistan
- Delivered high-level support for Amazon customers, resolving complex inquiries around orders, refunds, and account management within strict SLAs.
- Utilized advanced CRM tools to maintain high CSAT (Customer Satisfaction) scores in a fast-paced international environment.
- Acted as the bridge between global consumers and the Amazon marketplace, ensuring seamless service delivery and issue escalation.
- Handled sensitive account concerns with empathy and discretion, maintaining Amazon's brand reputation across every interaction.
SEO Analyst (Internship) & E-Commerce Operations
2025High Life · Lahore, Pakistan
- Improved search rankings for a furniture and decor portfolio through targeted keyword research, competitor audits, and on-page optimization.
- Optimized product metadata and enhanced on-page visibility using HubSpot Academy and DigiSkills methodologies.
- Managed end-to-end digital sales operations across Daraz Seller Center and the Grocer App platform.
- Oversaw product listings, inventory synchronization, and order fulfillment for high-volume grocery catalogues.
- Executed seasonal campaigns and data-driven pricing strategies to maintain high seller ratings.
- Built high-quality backlinks and executed technical + off-page SEO to strengthen domain authority.
- Monitored site performance with analytics tools to ensure product categories aligned with current home decor search trends.
Receptionist & Front-Desk Operations
2022 — 2024Avicenna Hospital and Medical College
- Managed high-volume front-desk operations and coordinated urgent medical inquiries for a busy multi-department facility.
- Streamlined patient registration and appointment scheduling while handling a multi-line switchboard.
- Reduced patient wait times by 15% through efficient appointment scheduling and workflow optimization.
- Maintained strict patient confidentiality and adhered to all healthcare protocols.
- Utilized Electronic Health Records (EHR) systems to accurately record and maintain patient information for over 1000+ patients.
Impact
What I Delivered
Measurable outcomes from real projects across four years.
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Reduced Patient Wait Times
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Patient Records Handled
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Customer Satisfaction Rate
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Live Projects Shipped